Shipping policy

Shipping Policy

Last Updated: August 24, 2026

1. Order Processing

  • All orders are processed within 1–3 business days (excluding weekends and public holidays) after we receive your order confirmation.

  • If we experience a high volume of orders, processing may be slightly delayed. We will notify you if your order is affected by a significant delay.

  • Orders placed after 3:00 PM (local time) may be processed on the next business day.

2. Shipping Destinations

We currently ship from China to the following regions:

  • Mainland China

  • Hong Kong SAR, Macau SAR, and Taiwan (China)

  • International destinations (subject to available shipping carriers)

If your location is not listed at checkout, please contact us before placing your order to confirm availability.

3. Shipping Methods & Delivery Time

We ship all orders via standard shipping services. Estimated delivery time is approximately 2 weeks (14 calendar days) from the date of shipment.

  • Domestic shipments (within China): typically arrive within 3–7 business days.

  • International shipments: typically arrive within 10–18 business days, but delays due to customs clearance or carrier disruptions are possible.

Please note: Delivery times are estimates and not guaranteed. We rely on third-party carriers and cannot be held responsible for delays caused by customs, weather, or other factors beyond our control.

4. Shipping Costs

  • Free shipping is offered for orders above a certain value (as displayed at checkout).

  • For orders below the free-shipping threshold, shipping fees are calculated based on weight, dimensions, and destination, and are shown at checkout before you complete your order.

5. Order Tracking

  • Once your order has been shipped, you will receive a shipping confirmation email containing a tracking number and a link to track your package.

  • Please allow 24–48 hours after receiving the tracking number for the tracking information to update.

  • If you do not receive a tracking number within 5 business days of placing your order, please contact us.

6. Customs, Duties, and Taxes

  • International orders may be subject to customs clearance, import duties, taxes, or brokerage fees imposed by the destination country.

  • These charges are the buyer's responsibility. We do not collect these fees at checkout, nor do we have control over them.

  • We recommend that you check with your local customs office for an estimate of these fees before placing an order.

  • We are not responsible for delays caused by customs procedures.

7. Undeliverable or Returned Packages

If a package is returned to us because:

  • The address provided was incorrect or incomplete;

  • The recipient failed to claim the package from the carrier or customs;

  • The package was refused upon delivery;

we will contact you to arrange reshipment. Additional shipping charges may apply for reshipment. If you no longer wish to receive the order, we may deduct the original shipping costs and any return fees from your refund.

8. Lost or Damaged Packages

  • If your package is lost in transit, please contact us within 14 days of the estimated delivery date so we can initiate a carrier investigation.

  • If your package arrives damaged, please keep all original packaging and take photos of the damage, then contact us immediately.

  • We will work with the carrier to resolve the issue, and may offer a replacement or refund depending on the circumstances.

9. Contact Us

If you have any questions about your shipment, tracking, or delivery, please reach out to us:

Email: 3402535773@qq.com

Address: RM 39, 3/F 143 WAI YIP ST, KWUN TONG, Kowloon Hong Kong SAR

We aim to respond to all shipping inquiries within 2 business days.

This Shipping Policy was last updated on August 24, 2026.